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  • Writer's pictureAndrea, External Affairs

Ute Water's Response to COVID-19

Ute Water has always considered the health and safety of our employees and customers one of our top priorities. We understand that our community relies on us for an essential service and it's our job to continue to serve clean, safe domestic water. We are still here - especially now when water is essential to maintain well-being and personal hygiene, which are some of the most effective ways to combat the aggressive and contagious COVID-19 virus.

85,000 community members are dependent on Ute Water to provide water services that are reliable and safe. Ute Water follows drinking water regulations that are established by state and federal health officials designed to stop waterborne pathogens from contaminating drinking water, including viruses like COVID-19. We have some of the best water professionals testing and monitoring our water continuously. Rest assured, your water is safe to drink and use.

Doing our part

Like many other organizations, Ute Water has been operating under modified practices to protect the health of our employees, partners, vendors, and community members. These modifications include:

  • Freezing all businesses travel.

  • Utilizing remote meeting procedures to meet with stakeholders and partners.

  • Postponing all tours of Ute Water facilities until further notice.

  • Increasing cleaning and disinfection in personal and shared areas.

  • Staggering shifts.

  • Encouraging employees to work remotely, if possible, to reduce the potential exposure to essential employees whose jobs cannot be done remotely.

  • Canceling the 27th Annual Children's Water Festival.

  • Providing personal protective wear for our employees who feel it necessary to wear.

We're here for you

Customer Service Representative, Berna, assisting a customer with their account.

To do our part in social distancing and flattening the curve, Ute Water has made some temporary adjustments to our policies and processes that will impact our customers:

  • Our facilities are closed to walk-in traffic from the public. Customers can utilize the drive-up window to connect with staff or make payments.

  • Payments can be made in a variety of ways that support social distancing recommendations, including by phone (1-866-768-1732); online at; mailing in payments to PO Box 460, Grand Junction (81502); or by utilizing our drop-boxes located around the Grand Valley. A complete list of payment options can be found here.

  • Ute Water strongly believes that our customers should not have to worry about losing service during this critical time, which is why we have temporarily suspended lock-off for non-payment. We encourage our customers to keep their accounts current if possible.

  • Customers who are concerned about their ability to pay their bill should contact a Customer Service Representative at (970) 242-7491. Representatives would be happy to assist you Monday-Friday, 7:30-5:00 p.m.

Reliable as running water itself

Our field employees will continue to read meters; inspect construction projects; and maintain and repair infrastructure in order to ensure reliable and consistent service.

Since many customers are in their homes, we encourage customers to keep an updated phone number on file so that our Customer Service department can contact you in the instance of a water outage. As always, Ute Water crews will limit water outages to emergencies and will exercise processes to restore water as quickly as possible.

We ask that the public practice social distancing with our crews in the field and give them the space they need to safely accomplish their work.

Distribution Maintenance crews making a repair.

We're in this together

As we navigate through this uncharted water alongside our community, we ask customers to be patient with us as we adjust to evolving circumstances. We're still here and are committed to providing our community with safe, clean water.

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